30-Day Return Policy：We provide a 30-day return window. The countdown starts from the day you receive your water cup order. This allows you ample time to decide whether the product meets your expectations.
Eligibility Criteria for Returns：To qualify for a return, the water cup must be in pristine, untouched condition, exactly as it was when it reached you. It should remain unused, unworn, with all tags still attached, and packed in its original packaging. When reaching out to us about your return, please include your order number and a brief explanation of the reason for the return. This information helps us process your request more efficiently.
Initiating a Return：If you wish to return your water cup, please send an email to [email protected]. Our customer service team will guide you through the subsequent steps.
Return Address：All returns should be sent to: 324 E 6th St, Rifle, CO 81650 US. Remember, returns without prior authorization will not be accepted, so make sure to contact us first.
Return Approval Process：Once we receive your return request, our team will review it. If approved, we’ll send you a return shipping label along with detailed instructions on how to package and send back the water cup. These instructions are designed to ensure the safe return of the product and a smooth refund process for you.
Return Methods：The only way to return your water cup is via mail. This method ensures that the product is handled carefully during transit and can be tracked properly.
Return Shipping Labels：
- Defective Products：If you receive a defective water cup—such as one with cracks, leakage issues, or manufacturing flaws—we will provide you with a prepaid return shipping label. This means you won’t have to bear any cost for returning the item, making the process hassle-free for you.
- Customer Remorse：In cases where you’re returning the water cup due to personal preference, such as not liking the color or style, you will be responsible for the return shipping costs. This is because the product is in perfect condition, and the return is not due to any fault on our part.
Return Fees：
- Defective Products：If you encounter a defective water cup, don’t hesitate to contact us. We’ll assist you in exploring options like repairs or replacements. In situations where the defect cannot be resolved, we will promptly send you a replacement product, ensuring you get the quality you deserve.
- Customer Remorse：If you return the water cup within 30 days of receipt due to personal reasons, you’ll receive a refund for the product price. However, please note that the original shipping costs are non-refundable, as these fees cover the initial delivery of the item to you.
Restocking Fee：Good news! We do not charge any restocking fee. So, when you return a water cup, you won’t have to worry about additional deductions from your refund amount.
Exchanges：For those who wish to exchange their water cup for a different style, color, or size, we recommend returning the current item for a refund and then placing a new order for the desired product. This approach helps us manage inventory and orders more effectively and ensures you get the product you truly want as quickly as possible.
Refunds：After receiving and inspecting your returned water cup, we’ll notify you of the refund approval status. If approved, we’ll process the refund to your original payment method within 2 business days. Keep in mind that your bank or credit card company may take additional time to complete the refund process on their end. If it’s been more than 5 business days since we approved your return and you still haven’t received the refund, please reach out to us at [email protected]. Our team will investigate and assist you in resolving the issue.
Order Cancellation Policy：If your order needs to be canceled due to reasons like product unavailability, system errors, or other unforeseen circumstances, we will issue a full refund to the original payment method. This ensures that your funds are promptly returned to you without any complications.
Contact Information：
Email: [email protected]
Updated on 28th, May, 2025